What to expect
There’s no other feeling like flying in the world. Here’s what to expect from your experience at iFLY:
Show up at your scheduled arrival time, and head to a check-in kiosk. When you enter, you’ll find one of our staff members ready to help or answer any questions.
- Make sure your flight waiver is filled out when you check in.
- Once your check-in is complete, a member of our Flight Crew will provide further direction.
What to Wear
Wear casual, comfortable clothes, anything you’d wear on a normal day. We recommend lace-up, closed-toe shoes.
No need to change once you get here, you’ll put on your flight suit on top of what you wear to the tunnel.
- You should remove everything from your pockets prior to flying.
- Please remove loose-hanging items, such as earrings, necklaces, bracelets, watches, rings, and hair accessories.
Flying is Safe and Fun for Everyone.
Safety is the most important part of a great flight experience. So when you fly, we’ll be right by your side guiding your movement. All our instructors have trained long and hard to make sure you fly safe and have the time of your life.
Q: What is your group booking policy?+-
iFLY Queenstown loves a team of eager flyers! A group of 5 people or more can enjoy preferential rates. There’s no maximum! However, if your group has more than 12 participants, it will be divided into several sub-groups to optimize everyone’s experience.
But don’t worry – our wind tunnels have a wrap-around observation gallery so anyone not flying in the tunnel at any given time will still get to watch and enjoy!
Learn more about group offers.
Q: What is your refund policy?+-
iFLY doesn’t offer refunds for any reason. However, if you know that you’re unable to come and fly, you can transfer your vouchers and bookings to the person of your choice. Please notify iFLY of name changes before their arrival.
Q: Do you accept payment instalments, or do I have to pay the total amount at once?+-
You are required to pay for your flight in full at the point of booking, and accept all major credit cards.
We do have invoicing options for group bookings. This can be organised at the point of reserving your group booking.
Q: Do you accept credit cards?+-
Absolutely. We accept most major credit cards, such as Visa and Mastercard. Unfortunately we don’t take AMEX.
Q: How do I use my gift voucher?+-
You can buy an iFLY voucher on our website [hyperlink], in our shops or with one of our partners. All our gift voucher are designed to be used directly online.
From our online booking centre, you can even activate several coupons in a row by clicking on ‘I have another coupon’ after entering the code of the first coupon.
If you start using a gift voucher online and you don’t complete the booking process, you will have to wait 20 minutes before starting again.
Please note that if you purchased your gift voucher from one of our partners, we will need you to bring the original copy the day of your flight.
As the holder of a Gift Voucher, it is your responsibility to choose a valid date before the expiration date.
Q: Is there an additional cost after booking my flights?+-
No. Once you have made your reservation, you have paid for the complete indoor skydiving adventure!
However, we offer several extras that you can buy the same day to take your bodyflight experience to the next level, if not already included in the specific package you selected:
- Photos and Videos
- High Flight
Note: the locker to leave your loose belongings in for the duration of your flight is free of charge to use. But we recommend that you leave your valuables at home.
For more information on all the iFLY extras, feel free to contact us.
Q: What are your off-peak hours?+-
From Monday to Sunday, times are divided between peak and off-peak hours. These hours are in conjunction with the school holidays.
Q: When are you open so I can come for a flight?+-
We are open from 9.30am every day with closing hours varying dependent on the day of the week.
Q: How much does it cost?+-
We have a range of flight options and prices. Check out the right one for you on our Prices and Packages page!
Q: How can I book my flight?+-
Q: Is it difficult to breathe in the wind tunnel?+-
No, not at all! Relax, breathe as you normally would and enjoy the sensation of flying!
If you have any concerns related to conditions like asthma, give us a call to chat it through.
Q: Do you use flashes or strobe lights?+-
During your flight session, the wind tunnel driver can use a flash to take pictures of you.
If you’re concerned that photography flash could affect you either as a flyer or a spectator, please feel free to contact us before arriving to warn us of certain conditions like epilepsy or convulsions. We may be able to adapt for you.
Q: Do I need to sign a declaration of risk?+-
We ask all our clients to complete a risk statement prior to their arrival and pay particular attention to the clauses concerning the dislocated shoulders. This will be emailed to you in your booking confirmation.
Once the form is completed, your risk statement is taken into account.
Those under the age of 18 must be accompanied by a parent or legal guardian (who is over the age of 18) on the day of flight. The parent / guardian must provide a signature and attend the pre-flight briefing.
Q: Does an adult need to accompany someone under the age of 18?+-
Yes, people under the age of 18 must be accompanied by a parent or guardian (over 18) on the day of the flight.
A written authorization from the parent will have to be presented at the front desk. The parent or guardian responsible must attend the training briefing.
Q: Is there a weight limit?+-
Our weight limit is 125kg. If you weigh more than 117kg, we ask that you contact us ahead of time or speak to a staff member on site prior to flying.
Q: Are there any restrictions to flying?+-
If you have a hard cast, a previously dislocated a shoulder or are pregnant, unfortunately we can’t fly you.
If you have had neck, back or heart problems in the past you should seek advice from your doctor before flying too.
The minimum age iFLY Queenstown is 5 and our weight limit is 125kg.
For any other questions or additional details please don’t hesitate to contact us.
Q: I have a physical disability – can I fly?+-
Indoor skydiving is an awesome, accessible sport! We have clients of all levels of physical abilities come for a flight. More often than not, it’s entirely possible to fly.
However, it’s always best to contact us [hyperlink] in advance so we can discuss your needs together and find a solution to get you into the tunnel! We’ll do everything within the realm of possibility to get you cruising on air.
Q: What is flying in Virtual Reality like?+-
Before experiencing VR flight, you’ll go through pre-flight training, then fly twice without VR to learn the basics of flying. Then, you’ll be ready to totally immerse yourself in a Virtual Reality flight.
- An instructor will help you gear up with a headset, and will guide you safely through your VR flight.
- Participants must be between 8 to 70 years old and weigh less than 117kg
- Participants under age 12 are limited to one VR flight per day.
- Please note that individuals with heart conditions, or who are prone to claustrophobia or motion sickness, should not fly with VR.
Q: What is the ‘high flight’?+-
The High Flight(or vertical take off) is a bit like being the passenger in a race car; some instructors can give you the experience of the sensation of falling like a professional.
The instructor will hold you and spiral you up and down at high speed if (and only if!) you want to.
iFLY would love to be able to offer the High Flight option in all sessions, but it depends on the level of training and experience of the instructors and we can’t guarantee it.
Considering that indoor freefall is an exciting sport, we encourage you to learn to fly by yourself rather than being assisted by your instructor. That’s why the High Flight remains an extra.
The instructors who can offer you the High Flight are part of the elite. Many rigorous indoor skydiving training hours are required before graduating * to be allowed to do this with a client. If your instructor has the skills and can improve your experience, he will offer you the High Flight. If you have any questions, contact us [hyperlink] – we’ll be more than happy to answer all your High Flight questions!
* The right to do High Flight are awarded by an independent body called the IBA (International Bodyflight Association).
Q: How do I access my photos and videos?+-
During your session, the wind tunnel driver will take pictures of you. Say cheese!
All of your photos and videos can then be viewed immediately after your session, and are available for purchase as a digital download through our terminals present on site.
Unfortunately, we cannot promise you the perfect picture considering all the fun movement involved in flying!
You can also share your photos on social media for free. We would love for you to tag us on Facebook or Instagram – iFLY Queenstown and @iflyqueenstown!
Q: Can children participate?+-
Any one aged 5 and up is able to hit the tunnel for an indoor skydiving adventure!
For pricing purposes, a child at iFLY Queenstown is considered to be aged between 5 and 16. And in terms of supervision, anyone under the age of 18 needs to be accompanied by an adult.
Q: What should I bring with me?+-
First, we ask all our customers to complete a declaration of risk statement before they arrive. This will be provided via email after booking online.
If you booked your flight with one of our partners and not at iFLY Queenstown, we ask you to bring with you the original voucher from the partner company.
Please arrive at iFLY wearing comfortable clothes (avoid collars and hoodies) and bring a pair of sneakers/trainers. If you don’t have shoes with laces, we’re happy to lend you some!
If you have long hair, bring a hair elastic (no plastic or metal clips) to tie your hair up with.
Be prepared to remove any jewellery and accessories before the flight. We have FREE lockers on site for you to use, but we recommend leaving any valuables at home to be super safe.
Q: When should I show up for my flight?+-
We encourage you to book online to make sure you can fly at your ideal time of day. The time of your required arrival at iFLY will be indicated in your booking confirmation email – 30 minutes before your flight time.
If you prefer to walk-in and wing it, allow the same 30 minutes in your planning to complete the necessary check-in forms and pre-flight instruction first.
Please avoid a late arrival; we’d be sorry to see you miss the awesome experience of indoor skydiving, and we aren’t able to process refunds for late arrivals.
Q: What should I wear?+-
We’ve got an easy three-step guide!:
- Comfortable clothes (jeans and a t-shirt is a perfect example!)
- Sports shoes with laces
- Bring an elastic band if you have long hair
Q: How long does each flight last?+-
Each singular flight in the tunnel last for a minute. 2 flights is the equivalent of 3 outdoor skydiving free falls from up to 12,000 feet!
It may sound like a short span of time, but once you’re in the tunnel, the exhilarating sensation of flying makes those 60 seconds an intense whirlwind of fun!
Q: What is ‘indoor skydiving’?+-
Learning to fly! But technically speaking, you’ll be carried in a column of air that replicates the sensation of a free fall from the sky – all within the super safety of our specially crafted wind tunnel. For the full breakdown of what iFLY is all about, take a look at our visual overview!
Q: How does a wind tunnel work?+-
The technology of the wind tunnel is simple, safe and efficient. It recirculates air into a flight chamber. To enter it, you step toward the door and lean forward to be gently lifted by this cushion of air. Congratulations – you’re officially flying!
Your instructor will help you find a stable free fall position before teaching some basic movements, like going up, down, forwards, backwards or even turning around! All of these manoeuvres are easy to learn.
Who Can Fly?
Flyers of All Ages
You can. So can anyone you’d like to bring with you. We offer a safe, fun, and overall awesome experience for all flyers.
- Flyers can be as young as 5 years old.
- Ages 18 and below need a parent or guardian to sign their waiver.
- There is no upper age limit to fly.
- Even people over 100 have flown with iFLY!
Even better than the real thingBut seriously, this is great fun; absolutely amazing. If you've never sky-dived before but want to, this is as close as you'll get to the real thing.
Great feeling like you can fly and straight forward to get the hang of. Good for all ages.This was quick and easy to hover. I recommend it for anyone who wants a fun afternoon with friends or family.
Amazing family experience7 year old absolutely loved it. From the time we got there till the time we left, everyone was amazing. Flight instructor fantastic with kids. Highly recommended.
Addictive activity. Awesome staff.I went there just to see and I ended up flying and coming back three days in a row. The activity is really addictive and the staff is super friendly.
Unique and unforgettableFriendly and very helpful staff. Kids loooooovveeeddd it. This is A MUST when in Queenstown. Highly recommend
Sooo coolWhat an amazing experience!! I’m in a wheelchair and was able to do it thanks to the friendly awesome and helpful staff and amazing instructor who made me feel so comfortable! I highly recommend this to EVERYONE!!! Was sooo fun you’ll need to do it!Thanks sooo much iFLY team and instructor who helped me! You guys rock!