• FAQs

    Frequently Asked
    Questions

Are you getting amped up for your iFLY Queenstown adventure but wondering about a few things before you get here? No problem!

We’ve got a list below of our most frequently asked questions, and also have a fantastic visual summary of what to expect with your indoor skydiving experience.

We’re also a very friendly team – feel free to contact us if any of your burning questions aren’t here in the FAQs!

Common questions about the general indoor skydiving experience:

  • Q: What is your group booking policy?
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    iFLY Queenstown loves a team of eager flyers! A group of 5 people or more can enjoy preferential rates. There’s no maximum! However, if your group has more than 12 participants, it will be divided into several sub-groups to optimize everyone’s experience.

    But don’t worry – our wind tunnels have a wrap-around observation gallery so anyone not flying in the tunnel at any given time will still get to watch and enjoy!

    Learn more about group offers.

  • Q: What is your refund policy?
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    iFLY doesn’t offer refunds for any reason. However, if you know that you’re unable to come and fly, you can transfer your vouchers and bookings to the person of your choice. Please notify iFLY of name changes before their arrival.

  • Q: Do you accept payment instalments, or do I pay the total amount at once?
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    You are required to pay for your flight in full at the point of booking, and accept all major credit cards.

    We do have invoicing options for group bookings. This can be organised at the point of reserving your group booking.

  • Q: Do you accept credit cards?
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    Absolutely. We accept most major credit cards, such as Visa and Mastercard. Unfortunately we don’t take AMEX.

  • Q: How do I use my gift voucher?
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    You can buy an iFLY voucher on our website or at our location on 27 Brecon Street.

    Our gift vouchers are designed to be used directly online. To redeem your gift voucher online, please head to our website and select your experience of choice, date & time. At checkout, please enter your gift voucher number in the field at the bottom. You can redeem several gift vouchers for the same booking.

    Please note, only gift voucher numbers with 10 digits can be redeemed online (e.g. 123456-1234).

    If you have a gift voucher that starts with VOU- , you will need to contact us on info.queenstown@iflynz.co.nz or 03 409 0665 in order to redeem your experience.

     

    As the holder of a Gift Voucher, it is your responsibility to choose a valid date before the expiration date.

  • Q: Is there an additional cost after booking my flights?
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    No. Once you have made your reservation, you have paid for the complete indoor skydiving adventure!

    However, we offer several extras that you can buy the same day to take your bodyflight experience to the next level, if not already included in the specific package you selected:

    • Photos and Videos
    • High Flight

    Note: the locker to leave your loose belongings in for the duration of your flight is free of charge to use. But we recommend that you leave your valuables at home.

    For more information on all the iFLY extras, feel free to contact us.

  • Q: What are your off-peak hours?
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    From Monday to Sunday, times are divided between peak and off-peak hours. These hours are in conjunction with the school holidays.

  • Q: When are you open so I can come for a flight?
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    We are open from 9.30am every day with closing hours varying dependent on the day of the week.

  • Q: How much does it cost?
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    We have a range of flight options and prices. Check out the right one for you on our Prices and Packages page!

  • Q: How can I book my flight?
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    All of our flight packages can be booked right here on our website. You can book your flight or buy a gift voucher. Book with iFLY today!

    If you encounter any issues with booking online, feel free to reach out.

  • Q: Is it difficult to breathe in the wind tunnel?
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    No, not at all! Relax, breathe as you normally would and enjoy the sensation of flying!

    If you have any concerns related to conditions like asthma, give us a call to chat it through.

  • Q: Do you use flashes or strobe lights?
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    During your flight session, the wind tunnel driver can use a flash to take pictures of you.

    If you’re concerned that photography flash could affect you either as a flyer or a spectator, please feel free to contact us before arriving to warn us of certain conditions like epilepsy or convulsions. We may be able to adapt for you.

  • Q: Do I need to sign a declaration of risk?
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    We ask all our clients to complete a risk statement prior to their arrival and pay particular attention to the clauses concerning the dislocated shoulders. This will be emailed to you in your booking confirmation.

    Once the form is completed, your risk statement is taken into account.

    Those under the age of 18 must be accompanied by a parent or legal guardian (who is over the age of 18) on the day of flight. The parent / guardian must provide a signature and attend the pre-flight briefing.

  • Q: Does an adult need to accompany someone under 18?
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    Yes, people under the age of 18 must be accompanied by a parent or guardian (over 18) on the day of the flight.

    A written authorization from the parent will have to be presented at the front desk. The parent or guardian responsible must attend the training briefing.

  • Q: Is there a weight limit?
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    Our weight limit is 125kg. If you weigh more than 117kg, we ask that you contact us ahead of time or speak to a staff member on site prior to flying.

  • Q: Are there any restrictions to flying?
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    If you have a hard cast, a previously dislocated a shoulder or are pregnant, unfortunately we can’t fly you.

    If you have had neck, back or heart problems in the past you should seek advice from your doctor before flying too.

    The minimum age iFLY Queenstown is 5 and our weight limit is 125kg.

    For any other questions or additional details please don’t hesitate to contact us.

  • Q: I have a physical disability – can I fly?
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    Indoor skydiving is an awesome, accessible sport! We have clients of all levels of physical abilities come for a flight. More often than not, it’s entirely possible to fly.

    However, it’s always best to contact us [hyperlink] in advance so we can discuss your needs together and find a solution to get you into the tunnel! We’ll do everything within the realm of possibility to get you cruising on air.

  • Q: What is flying in Virtual Reality like?
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    Before experiencing VR flight, you’ll go through pre-flight training, then fly twice without VR to learn the basics of flying. Then, you’ll be ready to totally immerse yourself in a Virtual Reality flight.

    • An instructor will help you gear up with a headset, and will guide you safely through your VR flight.
    • Participants must be between 8 to 70 years old and weigh less than 117kg
    • Participants under age 12 are limited to one VR flight per day.
    • Please note that individuals with heart conditions, or who are prone to claustrophobia or motion sickness, should not fly with VR.
  • Q: What is the ‘high flight’?
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    The High Flight(or vertical take off) is a bit like being the passenger in a race car; some instructors can give you the experience of the sensation of falling like a professional.

    The instructor will hold you and spiral you up and down at high speed if (and only if!) you want to.

    iFLY would love to be able to offer the High Flight option in all sessions, but it depends on the level of training and experience of the instructors and we can’t guarantee it.

    Considering that indoor freefall is an exciting sport, we encourage you to learn to fly by yourself rather than being assisted by your instructor. That’s why the High Flight remains an extra.

    The instructors who can offer you the High Flight are part of the elite. Many rigorous indoor skydiving training hours are required before graduating * to be allowed to do this with a client. If your instructor has the skills and can improve your experience, he will offer you the High Flight. If you have any questions, contact us [hyperlink] – we’ll be more than happy to answer all your High Flight questions!

    * The right to do High Flight are awarded by an independent body called the IBA (International Bodyflight Association).

  • Q: How do I access my photos and videos?
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    During your session, the wind tunnel driver will take pictures of you. Say cheese!

    All of your photos and videos can then be viewed immediately after your session, and are available for purchase as a digital download through our terminals present on site.

    Unfortunately, we cannot promise you the perfect picture considering all the fun movement involved in flying!

    You can also share your photos on social media for free. We would love for you to tag us on Facebook or Instagram – iFLY Queenstown and @iflyqueenstown!

  • Q: Can children participate?
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    Any one aged 5 and up is able to hit the tunnel for an indoor skydiving adventure!

    For pricing purposes, a child at iFLY Queenstown is considered to be aged between 5 and 16. And in terms of supervision, anyone under the age of 18 needs to be accompanied by an adult.

  • Q: What should I bring with me?
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    First, we ask all our customers to complete a declaration of risk statement before they arrive. This will be provided via email after booking online.

    If you booked your flight with one of our partners and not at iFLY Queenstown, we ask you to bring with you the original voucher from the partner company.

    Please arrive at iFLY wearing comfortable clothes (avoid collars and hoodies) and bring a pair of sneakers/trainers. If you don’t have shoes with laces, we’re happy to lend you some!

    If you have long hair, bring a hair elastic (no plastic or metal clips) to tie your hair up with.

    Be prepared to remove any jewellery and accessories before the flight. We have FREE lockers on site for you to use, but we recommend leaving any valuables at home to be super safe.

  • Q: When should I show up for my flight?
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    We encourage you to book online to make sure you can fly at your ideal time of day. The time of your required arrival at iFLY will be indicated in your booking confirmation email – 30 minutes before your flight time.

    If you prefer to walk-in and wing it, allow the same 30 minutes in your planning to complete the necessary check-in forms and pre-flight instruction first.

    Please avoid a late arrival; we’d be sorry to see you miss the awesome experience of indoor skydiving, and we aren’t able to process refunds for late arrivals.

  • Q: What should I wear?
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    We’ve got an easy three-step guide!:

    • Comfortable clothes (jeans and a t-shirt is a perfect example!)
    • Sports shoes with laces
    • Bring an elastic band if you have long hair
  • Q: How long does each flight last?
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    Each singular flight in the tunnel last for a minute. 2 flights is the equivalent of 3 outdoor skydiving free falls from up to 12,000 feet!

    It may sound like a short span of time, but once you’re in the tunnel, the exhilarating sensation of flying makes those 60 seconds an intense whirlwind of fun!

  • Q: What is ‘indoor skydiving’?
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    Learning to fly! But technically speaking, you’ll be carried in a column of air that replicates the sensation of a free fall from the sky – all within the super safety of our specially crafted wind tunnel. For the full breakdown of what iFLY is all about, take a look at our visual overview!

  • Q: How does a wind tunnel work?
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    The technology of the wind tunnel is simple, safe and efficient. It recirculates air into a flight chamber. To enter it, you step toward the door and lean forward to be gently lifted by this cushion of air. Congratulations – you’re officially flying!

    Your instructor will help you find a stable free fall position before teaching some basic movements, like going up, down, forwards, backwards or even turning around! All of these manoeuvres are easy to learn.

  • Thossack

    This was a fantastic addition to our ski holiday. We had a full group, but the wait time felt quick. Whatever the sensation was, it was SO MUCH FUN.

    Thossack
    Sydney, Australia

  • Even better than the real thing

    But seriously, this is great fun; absolutely amazing. If you've never sky-dived before but want to, this is as close as you'll get to the real thing.

    krebs1979
    New Zealand

  • Great feeling like you can fly and straight forward to get the hang of. Good for all ages.

    This was quick and easy to hover. I recommend it for anyone who wants a fun afternoon with friends or family.

    Sonja
    Sydney, Australia

  • Amazing family experience

    7 year old absolutely loved it. From the time we got there till the time we left, everyone was amazing. Flight instructor fantastic with kids. Highly recommended.

    Travelling Mum

  • Unique and unforgettable

    Friendly and very helpful staff. Kids loooooovveeeddd it. This is A MUST when in Queenstown. Highly recommend

    Kate

  • Addictive activity. Awesome staff.

    I went there just to see and I ended up flying and coming back three days in a row. The activity is really addictive and the staff is super friendly.

    Enrique C
    Elche, Spain

Follow Us

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Calling all Queenstown locals! The iFLY Locals Special is here 📣

Experience the magic of flying in a giant indoor wind tunnel with a jaw-dropping 50% off! Right in town on Brecon Street, it’s the perfect kickstart to your workday or an after-school treat.

Get a taster with a 2-flight package, now only $64.50. Or go all-in with a 4-flight package, just $84.50 😍

Book now to visit between 1-15 May – bring your tamariki, your teammates and your thrillseeking pals to unlock this sweet deal.
That feeling when you find the sweet spot in our wind tunnel – floating on a giant cushion of air and feeling fly 🤙

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Myth: Skydiving is a solo activity 🪂 
 
Fact: iFLY is way more fun with friends and family cheering you on! 
 
Luckily, our giant wind tunnel gives your squad a front-row seat to watch you fly high and show off your skills 🤩 

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