See below for answers to some frequently asked questions.

When do I need to arrive for my flights?

Your report time at iFLY will be confirmed to you via email once you have successfully completed a booking with us.

If you haven’t yet made your booking, you should be aware that, just like catching a plane you must arrive and 'check-in' before your actual flight time.

You should report to the front desk at 27 Brecon Street, Queenstown AT LEAST 1 HOUR PRIOR to your flight time.

So, if you choose to fly at 4pm you must arrive by 3pm. Please do not be late as we hate to see people miss their flights and we are unable to offer refunds to people who arrive too late.

Can children take part?

Kids love it here! Seriously, we can fly anyone aged 5 to 105 providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.

Are there any health restrictions?

Anyone in a state of reasonable health & fitness from 5 to 105 can fly. There are a few exceptions which you should be aware of, but in general you can fly if you do not weigh more than 136kg (300lbs)*, are NOT pregnant, have NOT previously dislocated your shoulder and are NOT wearing a hard cast. We won't be able to fly someone under the influence of alcohol or non-prescribed drugs. If you have heart, neck or back problems, check with a doctor before you fly.
*If you're over 117kg (258lbs) just give us a call before you book, as some restrictions may apply.

Is there a weight limit?

Anyone with reasonable health & fitness can fly but our upper weight limit is 136kg (300lbs). If you weigh over 117kg (258lbs) but under 136kg, give us a call before you book, as some restrictions may apply.

Is there parking on site?

Limited parking is available on-site, including mobility parking. There are also several other parking options in and around our site at 27 Brecon Street, and Man Street Carpark is just a very short walk away.

How long is a flight?

Each flight within the wind tunnel lasts 60 seconds. However, total flight length depends on the package that you choose. When jumping out of an airplane, the free fall portion lasts approx. 45 seconds. If you reserve a package that contains 2 flights, you will have 2 turns in the wind tunnel with an instructor lasting 60 seconds each. Some of our packages include double-length flights which lasts double the time at a reduced cost. The entire iFLY first-time flyer experience takes approx. 1 hour and 30 minutes from start to finish.

Is it difficult to breathe in the wind tunnel?

No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as asthma, don’t worry. In most cases you’ll still find flying a comfortable experience and be able to breathe normally.